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Returning Unused Goods In the event that you are not satisfied with any purchase from www.thefencingshop.co.uk  , you may return unused goods within 30 days of receipt for a full refund of the purchase price (not postage). We regret that refunds cannot be made for products that show evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error .We do not give post and packing refunds for goods that have turned up late due to shippers problems/ or out of stock items. If the wrong size is ordered then exchanges can be made but shipping costs are at the customer’s expense. It is the receiver’s responsibility to return any product unwanted or faulty.

Undelivered items We give all customers the opportunity to have their goods delivered to a separate daytime address. If the item is returned to us because the product was not deliverable we do charge our delivery costs for the said items. If the receiver refuses a delivery we will only refund for the cost of goods and not for the post and packing.

Damaged goods In the unlikely event of receiving damaged goods please inform us immediately. Once the goods have been used we will not be responsible for any claims for damaged goods. We will arrange for return of goods and upon inspection will send a replacement by return of post. Please retain packaging and if possible take photos of the item to help with our claim against the courier.